Returns

Our return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

E-Liquid(s) and disposables cannot be returned and are FINAL SALE

To complete your return, we require a receipt or proof of purchase.

Any packages that are Returned to Sender because Proof of Age was not able to be determined will NOT receive a refund.

Any package that was returned to us due to other reasons that we are not at fault for ( i.e customer entered the wrong address or name, the package was unclaimed, etc.) will receive a refund excluding the shipping fee. If you have received free shipping on your order, the standard shipping fee will be deducted from the total of the original purchase price.  

Warranty

Savage Cloud Vape is only distributor. Products sold by Savage Cloud Vape are not manufactured by Savage Cloud Vape. Some products may be covered by a manufacturer's warranty; however, Savage Cloud Vape cannot administer any warranty program on behalf of any manufacturer nor serve as a liaison for the customer to deal directly with the manufacturer. The customer acknowledges that it shall have no recourse under such warranties with regard to Savage Cloud Vape and only as against the manufacturer of the products. The customer also acknowledges that they will contact the manufacturer directly for any warranty claim. All the products sold by Savage Cloud Vape are sold as-is, and the entire risk of the quality and performance of these items is with the buyer. If any of these items prove defective, not functional, or function improperly in any way following the purchase, the buyer, and not the Savage Cloud Vape, assumes the cost of all necessary servicing or repair.

Wrong or Missing Order Item(s)

If we make an error when fulfilling your order, please contact us within 5 days of receiving your package. A brief email to savage.cloud.ca@gmail.com letting us know of an error is the quickest way of informing us. We make sure to correct any fulfillment mistakes as quickly as possible and sincerely apologize for any inconvenience.
Incorrectly received items must be returned to us. We provide you with a prepaid return label via E-mail to send back the product(s) free of charge. If we do not receive the item(s) within 30 days, we reserve the right to charge the original payment method used to make your purchase for the full dollar amount of the product(s).

Cancellations

Although we try our best to accommodate changes, orders cannot be cancelled once the status has been updated as “fulfilled”. By placing an order with us, you acknowledge that the items order, and delivery information is accurate.

Non-returnable & Final Sale Items

All clearance, final sale, or "as is" marked items are nonrefundable and ineligible for returns, refunds, or exchanges.
 
We also cannot accept returns of atomizer tanks, rebuildable atomizers (unless DOA), mechanical mods, battery cells, replacement parts, disposables, accessories, and liquids.
 

Return Address

Please return your product(s) to us within 7 days. If you wish to return the product, please email us to obtain approval.
 
Pack all merchandise safely to prevent damage during transit. We strongly recommend using a shipping method with tracking & insurance. Savage Cloud Vape is not responsible for loss or damage during transit.
 
Please send returns to:

483 Speedvale Ave E, Guelph, ON N1E 6J2